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FAQs
Data Protection FAQs
What personal information is processed?
Where is the personal information stored/recorded?
Is the personal information you hold about me secure?
How long is the personal information retained for?
How and where is the personal information backed up?
Who has access to the personal information?
Who is the personal information shared with?
In the event of a data breach, what is the process?
What processes do you have in place for testing the security of your system?
New 2016 Terms and Conditions
What do the Terms and Conditions mean?
Why is there a cost to withdraw?
Why has a minimum spend been introduced?
When is the Centre invoiced for the minimum spend?
What does maintenance of an Approved Centre Status mean?
How does a Centre notify Sports Leaders UK that it wishes to maintain it’s Approved Centre Status?
If I have had QA visit recently do I still need a final quality assurance review?
A Centre has read the new T&Cs and does not wish to sign up to them?
A Centre is still delivering qualifications but wish to withdraw?
A Centre is only running awards, does the withdrawal policy and procedure apply?
A Centre has withdrew from delivery but now wishes to start back up?
What happens if we wish to run a qualification within the year of maintaining our Centre?
What happens if I agree to the Terms and Conditions but now wish to withdraw?
Awards / Qualification Information
What funding is available to deliver your qualifications?
What is the difference between an award and qualification?
How do I link sports leadership with learning from other qualifications?
What is bridging?
What are the Quon codes?
What happens if learners do a mix of community and non-community leadership hours?
Can we use Recognition of Prior Learning where relevant?
Which Level 2 Quan code shall I use?
Get started
What is the QCF and RQF?
How do I become a Qualification Centre?
Is there a cost to be a delivery centre?
What do the different staff roles mean?
Is there a minimum number of learners I need per course?
Do I need to create a course programme for my outdoor qualification?
How do I set up an online account?
What is the SCQF?
Troubleshooting
How do I download my learner evidence records?
How do I download my Learners Journals?
How do I leave feedback?
New courses for Levels 1, 2 and 3
What does the change to the RQF mean?
The new qualifications have less assessment – does this take anything away from the quality of the qualifications to learners?
Why are the tutored hours (Guided Learning (GL)) reduced under the new qualification? What has changed?
How do I access the Tutor Resources for the new qualifications?
Has the amount of paperwork reduced?
Are the Learner Evidence Records (LER) mandatory?
A learner cannot complete the LER – is there anything that a learner can do to evidence their learning?
SL2 and CSL2 have been combined - How does this benefit me?
How/When do we have to decide whether to deliver or certificate SL2 or CSL2?
Will mapping documents to other qualifications be available?
Will the Tutor Resources change?
Do I need to attend an updated Tutor Training?
Will I need to do anything differently to apply for a course?
In HSL3, why do learners have to complete the leading for children unit before undertaking the two optional units?
To undertake HSL3 do my learners have to have completed any other Sports Leaders UK qualifications?
What do you mean by demonstration of leadership "linked with the centre" and "in the community"?
Internal Verification support video
Can a learner be certificated for both SL2 & CSL qualification?
What is meant by direct and indirect supervision?
Managing your account
How do I change my Centre Course Manager?
How do I change my account details?
I've forgotten my password, can I reset it?
Can I change my course details after I have submitted my application?
How do I amend my learners details?
How can I pay my invoices?
Registration
When should I apply for my course?
How do I apply for a course?
How do I register my learners onto my course?
Can I register a learner without their ULN?
Can I get a refund for my registrations?
Is there a minimum age for my learners?
Tutor Training
How do I book Tutor Training ?
What is required to be a Tutor/Assessor for Lowland Leadership qualifications?
What is required to be a Tutor/Assessor for Level 5 and 6 afPE professional qualifications?
What is required to be a Tutor/Assessor for Dance Leadership qualifications?
How long will my 'Trained Tutor/Assessor' status last?
If I leave my organisation is my 'Trained Tutor/Assessor' status still valid?
Quality Assurance / Certification
How do I apply for my learners certificates?
When will I receive my learners certificates?
I have lost my learners certificates. How can I request replacements?
Can learners receive a certificate if they have not completed all units?
Can I get a pass list for my course?
My learners name is misspelt on their certificate, how do I get this replaced?
What do I need to prepare for my quality assurance visit?
How often do I need a quality assurance visit
Outdoor Assessment over three years
Course Delivery
How long does my course take to deliver?
What resource materials will I receive to deliver my course?
How are my learners assessed?
What are reasonable adjustments?
What are special considerations?
Can the Learner Evidence Record be completed electronically?
Can my qualification be delivered/evidenced in another language?
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Date printed: 17/09/2019
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